Question 1

How do I place an order?

Accepted Answer

To place an order, visit our website at www.yumenui.com and choose the keepsake you want. Customize your order as needed, proceed to checkout, and enter your shipping details. After receiving our confirmation email, transfer the payment through the provided channels and send us the proof of payment. Once verified, you'll receive a guide on how to prepare and ship your clothing to us.

Question 2

How long does it take to receive my order?

Accepted Answer

The turnaround time varies for each product. You can check the specific timeframe in the product info section. Once your order is ready for delivery, we'll notify you via the email and phone number you provided.

Question 3

CAN I CANCEL MY ORDER

Accepted Answer

Kindly note that once you have confirmed your order, due to the highly personalized nature of our product, we may no longer be able to cancel your order upon request.

Question 4

Can I make changes to my order?

Accepted Answer

We typically send a visual draft before starting your order. If you need to make changes to the color, quantity, or size, please let us know as soon as possible.

Question 5

How can I check my order status?

Accepted Answer

After placing your order, you'll receive an order confirmation within 15 minutes. Once we receive your payment, you'll get a payment confirmation and further instructions. When your order is ready for delivery, we'll send you a shipping confirmation email. If you don't receive an order confirmation, please email us at hello@yumenui.com to verify your email address.

Question 6

WHERE CAN I FIND MY ORDER NUMBER?

Accepted Answer

If you have a Yumenui account, simply log in and select “My Orders” in the drop-down menu under your name. There, you can find the order number! If you haven't created an account, no worries! You can create one anytime with the same email address used to place the order.

With every order we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder.